— Trust
Privacy & Security
How Elite Top-Up keeps your account and data safe — in plain language.
How we protect you
Wallet balances, purchases, and account details are protected in transit and at rest. Payments go through regulated providers — we never store your full card number on Elite Top-Up servers.
Account security
Sign-in uses email and password or Google. Purchases can require your transaction PIN. On the mobile app you can also enable Face ID or fingerprint for faster confirmation on your device.
What we collect
We collect the details needed to run your account: name, email, phone (when you provide it), KYC for wallet funding where required, and transaction history so you can track activity and get support.
How we use data
We use your information to deliver services (airtime, data, bills, exam PINs), fund your wallet, prevent fraud, improve reliability, and respond when you contact support. We do not sell your personal data.
Your choices
You can update your profile details, change your transaction PIN from Account, and contact support if you want help closing your account.
Contact
Questions about privacy or security? Reach us anytime — we typically reply during business hours.
Last updated 2026. This page summarises how we handle privacy and security for Elite Top-Up customers.